Orders Prior to 26th February 2018.
Please note, unfortunately the Terms & Conditions and returns policies do not apply to orders placed prior to Tuesday 26th February 2018.
Orders placed before this date were placed with Jones Bootmaker Limited (now in administration). For advice on returns for these orders, please check back soon - we are working with the administrators to get contact information as soon as we possibly can.
If you have a claim relating to goods either ordered or purchased from Jones Bootmaker Limited prior to 26 February 2018, please provide details in writing to Jones Bootmaker Limited (in Administration), c/o Ernst & Young LLP, 2 St. Peter’s Square, Manchester, M2 3EY.
From the 26th February 2018, Jones Bootmaker is a trading name of Pavers Limited
. Please see more information here.
45 Day Returns Policy
You can return your goods to us within 45 days of receipt using the returns form included within your parcel.
You can return in our stores for free, or via Royal Mail, Collect + or your local Asda store. (coming soon)
For 99p/item, you can pre-pay your returns label. Simply use the returns label in your parcel at no further expense. Otherwise, you can still use the label for £2.50.
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.
For information on how to cancel your order and how this process differs from a standard return, please contact our customer service team.
To exchange your goods, please order your replacement pair on our website and send your original items back for a refund.
We are unable to exchange items sent back to our warehouse.