FREE Standard UK Delivery over £125
Express Delivery 7 days a week

Reviews

We appreciate our customers' feedback and would love to hear from you about your experience.
Based on 9197 reviews
85%
(7814)
6%
(522)
3%
(298)
2%
(185)
4%
(378)
Too small and narrow

Its a good looking shoe but I wear a medium and this shoe was so narrow I had a hard time putting it on. I returned the next day and am still waiting for a refund.

Redditch Suede Leather Espadrilles

The shoes themselves are fit quite well, and are comfortable. They are not, however suede. They are canvas. No big deal, because they were offered at a tremendous discount. After I got them, I visited your site and see that there are no shoes offered in my size (11.5) at all! Will you be adding to your inventory any time soon?

C
Yeo Wedge Sandals with Buckle - GAB31512 / 317 897
CHRISTINE Buttiglieri (Reading, US)

Yeo Wedge Sandals with Buckle - GAB31512 / 317 897

T
Sutton Leather Sneakers / 320 905
Tony Chin (Palm Bay, US)
Good Value for the Price

Very nice shoe and design looks great, pleased with purchase

Moccasins

The Moccasins were carefully wrapped . Once I opened them they were lovely and could wait to put on. Unfortunately on the side was what seemed to be something pointy which scratches the side of my foot. Too bad because they are very lovely moccasins.

S
Imbox Treatment
Steve Rand (Middletown, US)
PAC Nylon boots

Got these boots at a discount, they came as promised with instructions how how to return if needed. Not needed they fit.

Nice shoes

The shoes arrived as expected. Comfortable from the moment I put them in.

I never received them

I have not received the boots. I can’t rate them because I never received them

Twist Front Sandals

The sandals are lovely and the leather soft. Unfortunately they are too wide and my feet slide around in them. They are going back. If they come out with a narrow size, I will buy again.

W
Monty House Slippers - BARBR28506 / 313 954
Warren Laird (Kingston, JM)
Monty Barbour Slippers

Perfect. Slippers are great and the the order process went without a hitch! First time for me ordering from Jones.

P
Ramses Toe Post Sandals - BIRK35501 / 322 184
Priyanka Dewani (Brooklyn, US)
not delivered

Hi,
The order has not been delivered yet.

G
Utopia Wedge Heel Ankle Boots - GAB30560 / 316 638
Gisele DeCorvinMcGraw (Birmingham, US)
I did not receive my Boots!

It was suggested on the site that DHL would be a more expedient way of shipping due to the holidays. I do not have any clear updates or information from DHL or Jones regarding my order. Are the boots in transit? Are they lost? Were they ever even sent off? There was some communication at the beginning of this transaction and then nothing at all for quite some time.

Slow in delivery

Ordered boots 2 1/2 weeks ago. Still have not received.

C
Suede Calf Boots - LOULOUS / 324 363
Cohen (Port Matilda, US)
Perfect Shade

I was looking high and low for a narrow fit boot in this color. It's absolutely stunning. Extremely comfortable. Love the low heel.

S
Astrid Leather Loafers - BARBR37510 / 323 746
Susan Olson (Phoenix, US)
sizing

The shoes are too small. How can I return them?

J
Suede Calf Boots - LOULOUS / 324 363
Jacqueline Rose (Westfield, US)
Very nice boots

They are nice quality, although the zipper is a little sticky. I have actually returned them as I need a smaller size!

S
Phoebe Slim Calf Leather Knee Boots - PHOEBES / 26334286
Sara Baer (Lawrence, US)
Hot boots

I have been looking for boots that fit my calves for a long time. Most boot are too big around my calves and these are perfect. They are true to size too. I love them.

Terrible conditions and no response from CS

I ordered a pair of Birkenstock sandals. When I received them, there was a sticker on the cork foot bed that could not be removed. The two shoes were also in slightly different colors which means they were not from the same pair of shoes. I tried contacting customer service by phone and email several times and left a voicemail but did not get any response. I would give 0 star if I could and would never purchase anything from here again.

K
Slim Fit Brook Leather Riding Boots - GAB28507 / 313 145
Kathleen or Kate Simeri (South Bend, US)
English Navy Blue Boots

Please refer to the e-mail I sent to you for which I did not receive a reply to see the pictures that I include with my question.
See below:


Hello,
The boots have arrived, and they are beautiful!
The size listed on the box is 8 1/2, not 8, as ordered. They seem a little long.
Is this what a size 8 is?

image.png
One boot is marked:

IMG_4542.jpeg

The other boot is marked:

IMG_4540.jpeg

How can this be resolved, please?
Thank you for your kind assistance.
Kathleen Simeri
HETHANK YOU FOR YOUR PURCHASE!

Hide order summary Sale price
$262.99
THANK YOU FOR YOUR PURCHASE!
Order JBU6907
THANK YOU, KATHLEEN OR KATE!
ORDER UPDATES
Current step:
Delivered
October 23

YOUR ORDER HAS BEEN DELIVERED
Your order has been delivered to the address you provided. If you haven’t received it, or if you have any other problems, contact us.

Re-order the same items
DHL Express tracking number:
6001049611

ORDER DETAILS
CONTACT INFORMATION

[****]

SHIPPING ADDRESS

Kathleen or Kate Simeri
1312 East Wayne Street South
South Bend IN 46615-1045
United States
[****]
SHIPPING METHOD

DHL Express

PAYMENT METHOD

Mastercard ending with 2061 - $262.99
BILLING ADDRESS

Kathleen or Kate Simeri
1312 East Wayne Street South
South Bend IN 46615-1045
United States
[****]
Need help? Contact us

Please be aware that whilst we are dispatching orders on time, many carriers are experiencing delays within their shipping networks.
We recommend selecting the DHL Express Tracked option if a quicker delivery is required and is available in your area.
Refund policyShipping policyPrivacy policyTerms of service
ORDER SUMMARY
Shopping cart
Product image Description Quantity Price
Navy.jxl
1
Slim Fit Brook Leather Riding Boots - GAB28507 / 313 145
Navy / US: 8/ UK: 6/ EU: 39
1 $243.00
Scroll for more items
Cost summary
Description Price
Subtotal $243.00
Shipping $19.99

Sent from my iPhone

C
Chrissie Quilted Slippers - FITF34508 / 320 647
Carol Lopez (New Brunswick, US)
Pink Chrissy

I purchased the blue Chrisse slippers and was totally happy. Then I purchased them in pink. They came worn, and one shoe insert was sticky. Someone must have returned them. The box it came in wasn’t in best shape. I was very disappointed in this order.

Not happy with comfort or quality

I normally don't write reviews but have to for this one because I can't return now that I wore. Wore once and they are very uncomfortable. The back of my heel got all cut up. Also, the material is separating from rubber sole.

Steffi

Love them. Great color

Non-existant Customer Service

These boots are beautiful, the calf width fits perfectly (which never happens!), however the foot is way too large. I followed the sizing chart exactly, but still ended up being long on my foot. I've been trying to reach the company for over a week with no response-- buyer beware: it's VERY challenging initiating an exchange or return.

J
Dual Zip Flatform Trainers - GAB31501 / 317 499
Junette (Brooklyn, US)
Happy Customer

I love them. Very comfortable. I actually ordered another pair.
Only thing is that the shipping took kind of long.

A
Gabor Leather Trainers - GAB37505 / 323 292
Ausra Palionyte (Cupertino, US)
Shoes are too big

I give two stars just because of lack of customer service. I received my sneakers size 8.5 and they were too big. I request an exchange but email and haven’t received any reply at all. Try to call but no one there to assist either. No I am stuck with the pair of shoes that are too big. Waist of money and effort. Will not ship here again.

Thank you and good luck!

This script checks if the current URL does not