Temporary 180 Day Returns Policy
With effect from 18th March 2020 we will temporarily, and until further notice, be extending our returns policy to 180 days.
45 Day Returns Policy
If you change your mind about your purchase, please return the unused goods to us in their original packaging with the original proof of purchase within 45 days of receipt using the returns form included within your parcel. Please note you will be charged £2.50 for your return if you hadn't purchased the 99p returns paid.
You can return in our stores for free, or via Royal Mail and Collect Plus visit https://jonesbootmaker.returns.international to return your items
For 99p/item, you can pre-pay your returns simply visit https://jonesbootmaker.returns.international to choose Royal Mail or Collect Plus. We also have competitive returns options available outside the UK.
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.
For information on how to cancel your order and how this process differs from a standard return, please contact our customer service team.
To exchange your goods, please order your replacement pair on our website and send your original items back for a refund.
We are unable to exchange items sent back to our warehouse.