45 Day Returns Policy
You can return your goods to us within 45 days of receipt using the returns form included within your parcel.
You can return in our stores for free, or via Royal Mail, Collect + or Hermes visit https://jonesbootmaker.returns.international to return your items
For 99p/item, you can pre-pay your returns simply visit https://jonesbootmaker.returns.international to choose Royal Mail, Collect Plus or Hermes. We also have competitive returns options available outside the UK
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.
For information on how to cancel your order and how this process differs from a standard return, please contact our customer service team.
To exchange your goods, please order your replacement pair on our website and send your original items back for a refund.
We are unable to exchange items sent back to our warehouse.