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Under the Consumer Contracts Regulations, you may cancel your order for any reason by giving us notice within 14 days starting the day after receipt of the goods, you must inform us of your wish to cancel either in writing, email or by phone, or download a cancellation form for you to complete should you wish Download Cancellation Form 

We will refund you within 14 days of receiving the goods, any paid delivery charge will be included in your refund once we have received all, not part, of your order. 

The delivery charge refund will be to the value of standard delivery + returns paid only.  

You must return the items to us at your expense and within 14 days of cancellation of your order.    

 Please return items to the address below.

Cancellation Department, Jones Bootmaker, Northminster Business Park, YORK, YO26 6QU

Please download and print the form, complete the entire form and post back with your goods

Download a cancellation form

Cancellation or returns?


When you cancel your order, you must cancel the entire order and send all goods back to us. We will refund all postage costs up to the value of standard delivery + returns paid.

You are responsible for the cost of sending your goods back to us when cancelling the order. Please use the form above instead of the returns form included with your parcel to cancel your order.

You must send back all items in your order. Items can be sent back in any state and do not require the original packaging.


For simplicity, with your parcel is our returns form. Unless faulty, we will return the cost of goods sent back with this form.

You can use either of the labels on the form to return your goods to us. If you have taken out the 99p returns paid, the returns form is free. Otherwise, we will deduct £2.50 from your refund for the postage.

When returning by this method, you can send back any item on your order - you do not need to send the whole order back.

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