FREE Standard UK Delivery over £125
Express Delivery 7 days a week


Easy 45-Day Returns

If you change your mind about your purchase, please return the unused goods to us in their original packaging with the original proof of purchase, using the returns form included within your parcel. You can return your goods up to 45 days after purchase. Please note you will be charged £2.50 for your return if you hadn't purchased the 99p returns paid.

You can return in our stores for free, or via Royal Mail and Collect Plus visit to return your items

Returns Paid

For an extra 99p per item, you can select Returns Paid as an additional shipping option. This allows you to return your items to us up to 45 days of receipt at no further cost. Simply put the pre-paid label on the parcel and take it to the post office.

If you do not take out returns paid, you can still use the label to return your shoes - we will refund you the amount paid for the item returned less £2.50 to cover the cost of the return postage. Don’t forget you can always return the goods to one of our Jones stores for FREE or return via your own courier.

Please note, the returns label is only valid for the order it was originally sent with. It is non-transferable.

Royal Mail Home Collection Service

The Royal Mail have now made posting your parcel easier, with the help of their Home Collection Service, you can now return your order from the comfort of your own home. 

Simply use the returns address sticker provided with your order and book a collection suitable for you by visiting the Royal Mail website.


Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.

For information on how to cancel your order and how this process differs from a standard return, please contact our customer service team.


To exchange your goods, please order your replacement pair on our website and send your original items back for a refund. 

We are unable to exchange items sent back to our warehouse.