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Easy 45-Day Returns

You can return any item(s) in their original condition to us within 45 days of receiving your order.  

Simply complete the returns form on the back of the despatch note and enclose it, together with your returned item(s), inside the original packaging. Goods cannot be returned without this information.  

If you took out 99p ‘returns paid’ at point of purchase, use of the pre-paid label is free. If you did not opt for ‘returns paid’, we will deduct £2.50 from your refund (unless faulty). Don’t forget you can always return your item(s) to one of our stores nationwide.  

Read more about Returns Paid

We ask that you return the goods to us, in their original condition and with the original packaging, within 45 days of receiving your order. On receipt of the goods, we will refund their full amount as soon as possible and within a maximum of 14 days.  

Exclusions to our 45-day money back refund policy: Socks, Tights, Gel Cushions, Arch Supports, Insoles and any sealed items. These items can only be refunded or exchanged in accordance with your legal rights and any other terms provided to you at the time of purchase.  


Free Returns To Jones Store 

You can return your item(s) to any Jones Bootmaker store, free of charge, in their original packaging. Most stores can issue a refund immediately, others may take up to 3 days.  


InPost Lockers

You can return any item(s) to us by taking your InPost QR code and parcel to your nearest InPost Locker. You can find your nearest InPost Locker at 

Scan your QR code and select your parcel size. Put your parcel inside the compartment and shut the door. When your return is collected from the locker, a label will be applied for you by the courier.   

You can track your parcel here:

If you do not have a QR code, or your QR code has expired, you can receive a new one here:

Please note:  

All items from the same order should be returned in one parcel.  

Maximum parcel size: Maximum parcel size: 41cm x 38cm x 64cm. 

InPost Lockers


Evri ParcelShop & Evri Lockers 

You can return any item(s) to us by taking your Evri QR code to your local Evri ParcelShop or Evri Locker.  You can find your nearest Evri ParcelShop or Evri Locker at 

Scan your QR code using a Print in ParcelShop or Locker device and print your returns label. Attach this to your parcel, making sure to cover/remove any original delivery labels. 

Take note of your tracking number, so you can track your return. 


Evri Home Collection Service (Home Printer Required) 

Evri have now made posting your parcel easier, with the help of their Home Collection Service, you can now return your order from the comfort of your own home. 

Visit, select Jones Bootmaker from the list of retailers and follow the on-screen instructions. 

Select courier collection and complete the online form and then your label will be emailed to you for printing. 

Print your label and attach to your Jones Bootmaker parcel ready for your courier to collect at your convenience. 



Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.

For information on how to cancel your order and how this process differs from a standard return, please contact our customer service team.



To exchange your goods, please order your replacement pair on our website and send your original items back for a refund. 

We are unable to exchange items sent back to our warehouse.

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