EASY 45-DAY RETURNS
For an extra 99p per item, you can select Returns Paid as an additional shipping option. This allows you to return your items to us up to 45 days after purchase, at no further cost.
Simply put the pre-paid label on the parcel and take it to the post office.
If you do not take out returns paid, you can still use the label to return your shoe - we will refund you the amount paid for the item returned less £2.50 to cover the cost of the return postage. Don’t forget you can always return the goods to one of our Jones Bootmaker stores for FREE or return via you own courier.
Please note, the returns label is only valid for the order it was originally sent with. It is non-transferable.
Returns paid is only available on UK Mainland orders.
Royal Mail Home Collection Service
The Royal Mail have now made posting your parcel easier, with the help of their Home Collection Service, you can now return your order from the comfort of your own home.
Simply use the returns address sticker provided with your order and book a collection suitable for you by visiting the Royal Mail website.