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Delivery

Free UK Delivery To Store

Order your goods to be sent to any Jones Bootmaker store throughout the United Kingdom. Delivered within 7-10 working days.

 

Standard UK Shipping

This service takes up to 3-5 working days. 

Items are sent via Evri and are usually delivered Monday to Sunday. Remote destinations may take longer. 

FREE Standard UK Delivery on orders £125 and over. 

Express UK Next Day Delivery

Orders will be sent out by Evri tracked 24 hours. Orders made by 9pm Monday to Friday will be delivered the next day. Express Delivery is not available over the weekend.

Please note: Next day delivery cannot be guaranteed over Bank Holidays. Subject to the services of Evri. 

DPD Local - Express Delivery

Orders will be sent out by DPD Local. This will include live tracking and Text Message notifications. Deliveries are made Monday to Friday for the cost of £7.49 with 1 hour delivery slots. Orders must be placed by 1pm Monday to Thursday to receive the parcel the next day.

 

Returns Paid (UK Mainland Only)

For an extra 99p per item, you can select Returns Paid as an additional shipping option. (Note, this applies to selected items only).  

This allows you to return your items to us at no further cost. Simply put the pre-paid label on the parcel and take it to the post office. 

If you do not take out returns paid, you can still use the label to return your shoes - we will refund you the amount paid for the item returned less £2.50 to cover the cost of the return postage. Don’t forget you can always return the goods to one of our Jones Bootmaker stores for FREE or return via your own courier. 

Please note, the returns label is only valid for the order it was originally sent with. It is non-transferable. 

 

EU Delivery Custom Fees

All parcels are sent from our Distribution Centre in the UK.

Orders under €150 will incur no additional VAT or duties when delivered in the EU.

We advise EU customers to place separate orders if your basket total will be over €150 as you will incur duties and taxes. We cannot split the order for you.

The prices displayed on the product page include UK VAT at 20%, VAT rates will be adjusted and charged at the checkout specific to the EU country VAT rates the goods will be delivered to.

Orders delivered outside the UK & EU may be subject to local customs duties and charges. Please check with your local customs first.

 

European and International Delivery

European and International delivery is priced per order, you can order as many products as you like all for the same flat rate postage. 

Please be aware that whilst we are dispatching orders on time, many carriers are experiencing delays within their shipping networks.

We deliver to the following select destinations:

Destination

Price Per Order

Delivery Time

Channel Islands

£5.00

Up to 10 working days

EU Members

£6.00

Up to 10 working days

Australia
Canada
China
New Zealand
Norway
Switzerland
USA

£8.00

Up to 10 working days

Now Available

Egypt
India
Japan
Kuwait
Saudi Arabia

£10

Up to 10 working days

Now Available

Bahrain
Qatar
South Africa
UAE
Iceland
Hong Kong

£13

Up to 10 working days

Now Available

Rest of World

coming soon

 

Dispatches outside the UK are sent via Royal Mail and their affiliated couriers using the GLS network. Please allow up to 10 working days for delivery.

Named non-EU countries above are sent fully tracked via Landmark Global

Returns paid is not available to any destination outside the Mainland UK.

 

Customs Charges

You may be liable to pay import duties (applies to countries outside the European Union). Additional charges for customs clearance must be borne by you we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

 

Guaranteed Delivery

Please note, delivery times are approximate and are not guaranteed. We will endeavour to get your items delivered within the timescales quoted.

Delivery times are quoted in working days - which are Monday to Friday excluding public and bank holidays.



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