Delivery

UK Standard Delivery 

Up to 7 Working Days

£3.50 on orders under £125

Free delivery on orders over £125

Items are sent via Royal Mail and are usually delivered Mon-Sat

Remote destinations may take longer

 

Express Delivery 

Next Day Delivery

£5.50 on all orders 

Place order before 9pm Sun-Fri for next day delivery

Place order before 6.30pm on Saturdays for next day delivery 

Half price delivery on orders over £125

48-hour Delivery

£4.50 on all orders

Deliveries are made 7 days a week

Half price delivery on orders over £125 

DPD Local- Express Delivery 

£7.50 on all orders 

Place order by 1pm Mon-Thurs

Items are sent via DPD

 

Store Delivery

FREE Delivery to one of our stores throughout the UK.

 

UK Returns Paid (UK Mainland only)

For an extra 99p per item, you can select Returns Paid as an additional shipping option.

This allows you to return your items to us at no further cost. Simply put the pre-paid label on the parcel and take it to the post office or your local CollectPlus store.

If you do not take out returns paid, you can still use the label to return your shoes - we will refund you the amount paid for the item returned less £2.50 to cover the cost of the return postage. Don’t forget you can always return the goods to one of our Jones Bootmaker stores for FREE or return via your own courier.

Please note, the returns label is only valid for the order it was originally sent with. It is non-transferable.

 

Royal Mail Home Collection Service

The Royal Mail have now made posting your parcel easier, with the help of their Home Collection Service, you can now return your order from the comfort of your own home. 

Simply use the returns address sticker provided with your order and book a collection suitable for you by visiting the Royal Mail website. https://send.royalmail.com/collect/youritems

 

EU Delivery Custom Fees

All parcels are sent from our Distribution Centre in the UK.

Orders under €150 will incur no additional VAT or duties when delivered in the EU.

We advise EU customers to place separate orders if your basket total will be over €150 as you will incur duties and taxes. We cannot split the order for you.

The prices displayed on the product page include UK VAT at 20%, VAT rates will be adjusted and charged at the checkout specific to the EU country VAT rates the goods will be delivered to.

Orders delivered outside the UK & EU may be subject to local customs duties and charges. Please check with your local customs first.

 

European and International Delivery

European and International delivery is priced per order, you can order as many products as you like all for the same flat rate postage. 

Please be aware that whilst we are dispatching orders on time, many carriers are experiencing delays within their shipping networks.

We deliver to the following select destinations:

Destination	Price Per Order	Delivery Time
Channel Islands	£5.00	Up to 10 working days
EU Members	£6.00	Up to 10 working days
Australia Canada China New Zealand Norway Switzerland USA	£8.00	Up to 10 working days	Now Available
Egypt India Japan Kuwait Saudi Arabia	£10	Up to 10 working days	Now Available
Bahrain Qatar South Africa UAE Iceland Hong Kong	£13	Up to 10 working days	Now Available
Russia	£20	Up to 10 working days	Now Available
Rest of World			coming soon

 

Dispatches outside the UK are sent via Royal Mail and their affiliated couriers using the GLS network. Please allow up to 10 working days for delivery.

Named non-EU countries above are sent fully tracked via Landmark Global

Returns paid is not available to any destination outside the Mainland UK.

 

Customs Charges

You may be liable to pay import duties (applies to countries outside the European Union). Additional charges for customs clearance must be borne by you we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

 

Guaranteed Delivery

Please note, delivery times are approximate and are not guaranteed. We will endeavour to get your items delivered within the timescales quoted.

Delivery times are quoted in working days - which are Monday to Friday excluding public and bank holidays.