UK Standard Delivery - 3-5 Working Days

Standard UK delivery costs £3.50 and is free on orders over £125. This service takes up to 3-5 working days, items are sent via Royal Mail and are usually delivered Monday to Saturday. Remote destinations may take longer.
Returns paid is available when choosing this method.

Express UK Delivery - order by 9pm Sunday to Friday and by 6.30pm on Saturday.

48-hour delivery £4.50, 24-hour delivery £5.50.

Orders will be sent out by Royal Mail tracked 24 hour. Deliveries are made 7 days a week.

Orders placed before 9pm Sunday to Friday and by 6.30pm on Saturday will be delivered next day.

HALF PRICE Express when you spend £125 or more.

DPD Express Delivery - order by 2pm Monday to Friday. 

Orders will be sent out by DPD, this will include live tracking and Text Message notifications. Deliveries are made Monday to Friday for the cost of £7.50 with 1 hours delivery slots. 

UK Returns Paid (UK Mainland only)

For an extra 99p per item, you can select Returns Paid as an additional shipping option. This allows you to return your items to us at no further cost. Simply put the pre-paid label on the parcel and take it to the post office or your local CollectPlus store.

If you do not take out returns paid, you can still use the label to return your shoes - we will refund you the amount paid for the item returned less £2.50 to cover the cost of the return postage. Don’t forget you can always return the goods to one of our Jones Bootmaker stores for FREE or return via your own courier.

Please note, the returns label is only valid for the order it was originally sent with. It is non-transferable.

 Royal Mail Home Collection Service

The Royal Mail have now made posting your parcel easier, with the help of their Home Collection Service, you can now return your order from the comfort of your own home. 

Simply use the returns address sticker provided with your order and book a collection suitable for you by visiting the Royal Mail website.

EU Delivery Custom Fees

All parcels are sent from our Distribution Centre in the UK.

Orders under €150 will incur no additional VAT or duties when delivered in the EU.

We advise EU customers to place separate orders if your basket total will be over €150 as you will incur duties and taxes. We cannot split the order for you.

The prices displayed on the product page include UK VAT at 20%, VAT rates will be adjusted and charged at the checkout specific to the EU country VAT rates the goods will be delivered to.

Orders delivered outside the UK & EU may be subject to local customs duties and charges. Please check with your local customs first.

European and International Delivery

European and international delivery is priced per order, you can order as many products as you like all for the same flat rate postage.  We deliver to the following select destinations

Destination Price Per Order Delivery Time
Channel Islands £5.00 3 to 5 days
EU Members £6.00 5 to 7 days

New Zealand

£8.00 Up to 10 days Now Available
Saudi Arabia
£10 Up to 10 days Now Available
South Africa
Hong Kong
£13 Up to 10 days Now Available
Russia £20 Up to 10 days Now Available
Rest of World coming soon

Dispatches outside the UK are sent via Royal Mail and their affiliated couriers using the GLS network. Please allow up to 10 working days for delivery.

Named non-EU countries above are sent fully tracked via Landmark Global

Returns paid is not available to any destination outside the mainland UK.

Customs Charges

You may be liable to pay import duties (applies to countries outside the European Union). Additional charges for customs clearance must be borne by you we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Guaranteed Delivery

Please note, delivery times are approximate and are not guaranteed. We will endeavour to get your items delivered within the timescales quoted.

Delivery times are quoted in working days - which are Monday to Friday excluding public and bank holidays.